Have a credit card/cash card
Note: This service is not available for
CDMA mobile users.
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04. How do I know if my mobile is Java
enabled?
To check if your phone is Java
enabled:
- Refer to your phone book manual, or
- Refer to the phone manufacturer's website
Note: If you can download games through your mobile
phone, it indicates that your mobile is java
enabled.
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05. Where do I check my phone’s model
number?
The model number is generally
printed inside the phone where the battery is placed.
The same could also be found in the user manual provided
along with the phone. Some mobiles provide options to
display the model number.
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06. What is GPRS?
GPRS stands for
General Packet Radio Service. It is an enhancement to
the GSM mobile communications system, which allows
internet browsing on a mobile phone as well as
connecting to data services.
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07. How do I get GPRS
service?
Please call your mobile operator
and subscribe to a GPRS connection.
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08. What are the charges for GPRS
service?
Please contact your mobile
operator.
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09. How quickly can I get my GPRS service
activated?
Please contact your mobile
operator.
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10. Mobile operator offers multiple GPRS
plans. Which one should I subscribe to use IRCTC
mobile?
Railway ticketing through IRCTC
mobile will work on all the GPRS plans of various mobile
operators.
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11. What are the benefits of using the
railway ticketing service through IRCTC
mobile?
You can now book your tickets from
anywhere and at anytime using your IRCTC mobile
application residing on your mobile phone. It gives you
an increased convenience through a secure, real time
ticketing services.
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12. What are the features related to railway
ticketing available through the IRCTC
mobile?
Presently, railway ticketing is the
only service available through IRCTC mobile and the
following features are available:
- Register to IRCTC through mobile phone
- Book ticket through your mobile phone
- View booked ticket details
- View train route
- View fare
- View availability
- View train details
- Manage passenger list on IRCTC mobile
- Fast booking option
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13. Do I need to be registered to use the
IRCTC mobile?
Yes. You need to register
yourself with IRCTC for using the IRCTC mobile or from
the web site https://www.irctc.co.in
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14. What are the steps for getting the IRCTC
mobile service on mobile?
After complying
with conditions stated in FAQ
- 3:
- Register for the service (For details, refer FAQ
15)
- Download and install the IRCTC mobile on your
mobile phone (For details, refer FAQ
16)
- Activate IRCTC mobile on your mobile phone (For
details, refer FAQ
16). Your IRCTC mobile is now ready for use
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15. How do I register for the railway
ticketing service through IRCTC mobile?
Steps for registering for railway ticketing
IRCTC mobile service:
- User enters the mobile number
- User gets registered for IRCTC ticketing through
IRCTC mobile
- Post registration,user receives a service SMS
(also called as WAP SMS) from IRCTC containing the
link
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16. How do I download IRCTC
mobile?
In FAQ
15, post registration, user receives a service SMS
(WAP SMS) containing a link:
- User accepts the WAP SMS by selecting it or by
accepting it or by clicking the link in the WAP SMS
- This will result in downloading of the IRCTC
mobile application
- The application will prompt the user to ‘install’
- User selects ‘Yes’ to install the application on
to the mobile phone
- Once installed, IRCTC mobile icon will appear on
the phone menu/games/application/my own folders.
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17. How do I activate the IRCTC
mobile?
Please follow the steps given below
to activate IRCTC mobile on your mobile phone:
- Select the IRCTC mobile icon on your mobile phone
- Set a PIN for IRCTC mobile. This PIN will be used
for your future logins
- IRCTC mobile will connect to the IRCTC’s back end
server and initiate the activation process
- IRCTC mobile will download the necessary
information by synchronizing with the IRCTC's backend
server. The IRCTC mobile main menu is now activated on
the phone screen
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18. Can I change my IRCTC mobile
PIN?
Yes. IRCTC mobile provides you an
option to change your PIN.
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19. How can I change my IRCTC mobile
PIN?
The procedure for changing your IRCTC
mobile PIN is:
- Login to IRCTC mobile
- Go to options and select ‘Change PIN’
- Enter old PIN, followed by the new PIN and select
OK to change PIN.
- A message is displayed once the PIN is changed
successfully
- Select ‘Back’ to return to the main screen
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20. What if I forget my IRCTC mobile PIN?
In case
you forget your PIN, on 3 consecutive incorrect PIN
entries the application will get locked. To unlock refer
FAQ
21.
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21. What if the IRCTC mobile gets
locked?
IRCTC mobile gets locked on three
successive incorrect PIN entries. 'Your IRCTC mobile is
locked’ message will be displayed. Follow the procedure
mentioned below:
- Call the IRCTC customer care and request for
unlocking the IRCTC mobile
- Provide the required information for verification
of identity
- You would receive an unlocking code from the IRCTC
customer care
- Select ‘Unlock’ on the IRCTC mobile
- Enter Unlocking code and set new PIN for IRCTC
mobile
- IRCTC mobile connects to the server to unlock
IRCTC mobile
- IRCTC mobile is unlocked successfully. Press ‘Ok’
to return to the main menu
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22. How do I navigate through IRCTC mobile?
IRCTC mobile currently consists of 4 icons
on the main screen:
- Shubh Yatra: Presently this service is not
available on the mobile.Visit www.irctc.co.in for
details
- Tourism: Presently this service is not available
on the mobile.Visit www.irctc.co.in for details
- Offers: Presently this service will is not
available on the mobile.Visit www.irctc.co.in for
details
- Booking: This menu contains all the features which
have been mentioned above
- The main screen has the ‘Options’ menu, which
consists of:
- Sync
- Change PIN
- Move Icon
- Upgrade
- About
- Exit
- Select any item by pressing the ENTER key or
Joystick on the phone, or by selecting menu.
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23. Can I use debit cards or do a direct bank
debit?
No, you cannot use your debit card or
direct bank debit.
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24. What are the payment
options?
Currently, you can pay using any
Visa/MasterCard or ITZ Cash Cards.
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25. Will my credit card information in the
IRCTC mobile be safe?
The credit card
information in the IRCTC mobile is transmitted in an 128
bit encrypted format that can’t be retrieved by anyone.
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26. How do you ensure the safety of my credit
card information?
Refer F.A.Q.
28.
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27. How much will I be charged per
transaction done through IRCTC mobile?
The
transaction charges for railway ticketing will be the
same as in the case of IRCTC. However, the mobile
operator will additionally charge for the GPRS as per
the subscribed GPRS plan.
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28. Are transactions made through the IRCTC
mobile secure?
Transactions made through the
IRCTC mobile are completely secure. IRCTC mobile has
built in features at every level that make it nearly
impossible for anyone to break through the security net.
The transmitted data is encrypted, and even the data
stored on the mobile is in an encrypted format. IRCTC
mobile architecture addresses the following security
requirements:
- Privacy - Information sent from one party to the
other is completely confidential
- Integrity - Information sent from one party to the
other cannot be altered without detection
- Authentication - Verification of both party’s
identities
- Non-repudiation - All messages between both
parties are signed, ensuring an auditable record of
the transaction.
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29. What is IRCTC login and password?
You need to register with IRCTC to get a
IRCTC login and password. You can register through IRCTC
mobile (This may not be available on all mobile
handsets) or by visiting http://www.irctc.co.in/. By default
the mobile will have Guest Login and password for IRCTC.
With this login and password you will be able to do
everything related to IRCTC except ticket booking
through your mobile. For booking, you need to register
with IRCTC and login to IRCTC mobile with your IRCTC
login ID and password.
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30. How can I add passengers to the passenger
list stored on the mobile?
On high-end
phones, you can add any number of passengers to the
'Passenger List'. On low-end phones due to lack of
sufficient memory you can add a limited number of
passengers. The procedure for adding passenger details
to the passenger list is:
- Open IRCTC mobile with the appropriate PIN
- Select ‘Ticketing’ icon
- Customer Select ‘Passenger List’ icon
- Select ‘Add’ from ‘Options’
- Enter the passenger details as requested in the
screen and Select ‘Add’ in 'Options'
- Passenger name will appear in the list
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31. How many passengers can be added to the list?
On high-end phones, you can add any number of
passengers to the 'Passenger List'. On low-end phones
due to lack of sufficient memory you can add a limited
number of passengers.
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32. How do I view the passenger details?
To view passenger details:
- Open IRCTC mobile with the appropriate PIN
- Select 'Booking'
- Select on ‘Reservation’ icon
- Customer Select ‘Passenger List’ icon
- Select ‘View’ from ‘Options’
- Passenger details are displayed on IRCTC mobile
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33. How do I edit the passenger details?
To edit your passenger details:
- Open IRCTC mobile with the appropriate PIN
- Select 'Booking'
- Customer Select ‘Passenger List’ icon
- Select ‘Edit’ from ‘Options’
- Modify the passenger details as desired on the
screen and select ‘Update’
- Passenger details will be updated and stored in
IRCTC mobile
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34. How can I delete the passenger details?
The procedure for deleting the passenger
details are:
- Open IRCTC mobile with the appropriate PIN
- Select 'Booking'
- Customer Select ‘Passenger List’ icon
- Select ‘Delete’ from ‘Options’
- Confirm if you wish to delete the entry
- Passenger details will be deleted from the list
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35. Can I add a passenger while booking?
Yes, you can add passengers while booking
your ticket. Follow the steps given below:
- Open IRCTC mobile with the appropriate PIN
- Select 'Booking'
- Select ‘Reservation’ icon
- Select the ‘Book Ticket’ icon in IRCTC mobile
& select the train for travel.
- Select ‘Add New ’ from ‘Options’
- Enter the passenger details as requested in the
screen and Select ‘Add’ in Options
- Passenger name will appear in the list
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36. Can I edit the details of the passenger
while booking?
Yes, the steps to edit the
passenger while booking are as follows:
- Select the ‘Reservation’ icon in IRCTC mobile
& select the train for travel.
- Add the required passengers from the list
- Select ‘Edit’ from ‘Options’ to edit any of the
selected passengers
- Enter the passenger details as requested in the
screen and Select ‘Add’ in Options
- Passenger name will appear in the list
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37. How do I book my ticket using the IRCTC
mobile?
To book your ticket using IRCTC
mobile:
- Login to IRCTC mobile on your mobile phone and
Select ‘Booking’ a) Enter first three characters of
city or city code in the ‘From’ and ‘To’ field b)
Select ‘Next’ from the ‘Option’.
- Confirm city by selecting ‘From’ and ‘To’ for the
desired city and Selects ‘Next’
- Select the ‘Class’ from ‘Option’
- Select the ‘Date of Journey’
- IRCTC mobile will fetch and display the trains a)
Select the desired train and Select ‘Next’ b) Select
‘Train details’ from Options to view the details
- After confirming the Itinerary review, Select
‘Book’
- After reading the disclaimer, Select ‘Next’ in
Options
- Select ‘Passenger List’ to add passengers.
Alternatively, Passenger details can be added by
selecting ‘New Passenger’ from Options
- Select the desired check boxes against passenger
names and Select ‘Add to Ticket’
- Select ‘Next’
- Enter the mailing address where the ticket has to
be delivered
- Enter the credit card details or cash card account
no. and select ‘Continue’ from Options
- Enter ‘CVV’ or cash card PIN. and Select ‘Next’
- Select ‘Book Now’
- An I-ticket* with itinerary details is displayed
and stored on the IRCTC mobile. I-ticket will be sent
to the mailing address * Only I –tickets can be booked
from the mobile phones. I –ticket is delivered to the
passenger through courier at the postal address
provided by the IRCTC mobile user. The user cannot
take print out of I- ticket.
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38. How far in advance can the ticket be
booked?
Through IRCTC mobile, you can book
a train up to 90 days in advance and 2-3 clear days in
advance excluding the date of journey.
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39. Can I make a reservation for anyone?
Yes, you can book through IRCTC mobile for
anyone.
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40. Can I book for all destinations through
IRCTC mobile?
You can book I-tickets on
IRCTC mobile for all the destinations.
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41. What if I do not receive an I-ticket
through the courier?
If you fail to receive
I-ticket in 2-3 clear days, you can contact IRCTC call
center and enquire about the status giving relevant
ticket details. You can also mail at mailto:care@irctc.co.inAlternatively
you can track you ticket by entering the PNR number in
the 'Track your ticket' page provided on
the irctc.co.in website, from the next day of booking
the ticket. You can contact your local Overnite Express
courier office, produce proof of identity along with
transaction ID and PNR number and collect your
ticket.
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42. How many passengers in a ticket can I book using
the IRCTC mobile?
You can book a maximum of 6 seats at a time (adults
and children included) using the IRCTC mobile.
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43. How many I-tickets can I store on my
mobile?
The number of I-tickets that can be
stored on the mobile depends on the phone’s memory.
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44. How do I view my stored I-tickets on the
IRCTC mobile?
The procedure for viewing an
I-ticket on IRCTC mobile is:
- Open IRCTC mobile with the appropriate PIN
- Select ‘My Tickets’ icon
- Select from 'last booked ticket' or 'Fetch all
tickets'
- You will be able to view all the ticket details
like: PNR, Ticket no., passenger name, fare details,
train details etc
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45. What if I just want to obtain train
schedules without making a reservation??
To
obtain only the train schedules, simply follow the steps
of FAQ-
37
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46. Can I cancel or get the refund of the
ticket booked through the IRCTC mobile?
The
cancellation of the ticket can’t be done from the IRCTC
mobile. For cancellation you have to follow normal
procedure of cancellation over the counter. The refund
money will be credited back electronically to the same
credit/cash card which has been used for booking
tickets. The refund may take around 1-3 days from the
date of cancellation.
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47. What if I lose my mobile?
If
you loose your mobile:
- Call the customer IRCTC care centre
- Provide details for verification of identity
- Request for blocking the IRCTC mobile
- Perform a Change of Handset (for details refer FAQ
48), once you avail your new phone
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48. What if I change my mobile handset or
change my SIM cardof my mobile?
If you buy
a new handset but use your old SIM (Old Mobile No.),
follow the registration and download procedure as
mentioned in FAQ 16 and FAQ 17. Please ensure that you
have deleted the IRCTC mobile application in the old
handset.
If you change the SIM, please delete/remove your old
IRCTC mobile application form the phone and follow steps
in FAQ 16 and FAQ 17.
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49. If I change my handset will my I-tickets
stored on my old handset be available on my new
handset?
Yes, in case of any change in
handset after following the ‘Change Device’ procedure
(for details refer F.A.Q 48) all the details will be
available in the IRCTC mobile on the new phone.
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50. Can anyone else use my IRCTC
mobile?
No. A PIN protects IRCTC mobile, which ensures that
only an authorized user accesses IRCTC mobile. After 3
consecutive wrong inputs of the PIN, the IRCTC mobile
gets locked. Please do not share your pin with anyone
for security reasons.
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51. Why should I synchronize IRCTC
mobile?
Synchronizing will keep your IRCTC mobile updated
with the latest information. To synchronize your IRCTC
mobile, press Sync in Options on the main screen of your
IRCTC mobile. A message will be displayed, with summary
of downloaded items.
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52. How do I synchronize the IRCTC
mobile?
The procedure for synchronizing the IRCTC mobile is:
- Select the ‘Sync’ option in the main screen of
your IRCTC mobile
- The synchronization process will be initiated
- Summary of the uploaded or downloaded items will
be displayed on the phone screen
- Select ‘OK’ to return to the main screen
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53. What if the GPRS connection breaks while
booking the ticket?
If GPRS connection breaks while booking the I-ticket,
IRCTC mobile will display the appropriate error message.
Please select the ‘Retry’ option to try again.
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54. What if the GPRS connection breaks after I
have entered the card details?
If GPRS connection breaks at any point, please select
the ‘Retry’ option to try again. If you exit IRCTC
mobile without retrying in the following cases, the
transaction will remain pending and can be completed the
next time you login to IRCTC mobile. In case any money
gets deducted without the booking process getting
completed, the same will be refunded back.
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55. What if my mobile goes off because of low
battery while booking the ticket?
If your mobile goes off because of low battery in the
following cases the transaction will remain pending and
can be completed the next time you login to the IRCTC
mobile.
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56. What if I receive a call or SMS while booking
the ticket?
If you receive, a call or SMS while booking the
ticket IRCTC mobile will work in background and will not
be affected. But if the duration of call is long the
IRCTC mobile will logout automatically after sometime to
ensure security.
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57. While downloading, I get a message saying
"Un-trusted Application". What should I do?
Please select ‘Yes’ for this option. This option is
specific to the mobile device and would not affect the
application or mobile phone.
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58. Does IRCTC mobile have a similar appearance on
all phones?
The functionality of the IRCTC mobile remains same
for all the phones. The appearance although might change
from phone to phone depending on the visual interface of
the phone.
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59. What is IRCTC mobile Lite version?
Since heap memory size and JAR size, which are
important for running Java applications on mobile
phones, vary from phone to phone, C-SAM has developed a
IRCTC mobile version which can run on mobile phones with
constraints of heap memory and JAR size. This is called
IRCTC mobile Lite version.
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60. What are the features available on IRCTC
mobile Lite version?
IRCTC mobile Lite version has all the features except
the following restrictions:
- Application icon and all other images will not be
displayed
- Number of passengers that can be stored depends
upon the memory of the device
- Fast Booking icon will not be provided
- Only 1 ticket will be stored IRCTC mobile
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61. Will IRCTC mobile work on CDMA mobile
connections like TTSL, TTML, Reliance, MTNL Garuda, BSNL
WLL?
No. Presently IRCTC mobile service is available only
for GSM users with appropriate GPRS connection.
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62. After entering mobile number on the IRCTC
website, I did not receive the SMS?
On entering the mobile number, you shall receive a
service SMS (also called as WAP Push Message). This is a
special SMS containing a URL link. Please check your
'Message Inbox' or 'Service Message Inbox'. This message
might be received in either of these locations depending
upon your handset model. In some cases, you may need to
enable the message settings to allow receipt of this
service message. For enabling the message setting,
please do the following Go to
Messaging>Options>Settings>Service
Messages>OFF. Turn this to ON to receive the WAP Push
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63. How do I recommend this application to my
friends?
On the IRCTC mobile home screen, please select 'Refer
a friend' from options. Enter you friend's mobile
number, friend's name and your name and select send.
Your friend will receive a WAP SMS. Please ensure that
your friend has GPRS. Your friend will not be charged
anything, whereas you will incur only data cost as per
your GPRS plan.
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