Frequently Asked Questions

1. What Document/I-Card required to book e-Ticket?
2. How can I make payment to book e-ticket?
3. How can I cancel e-ticket and how will I get refund?
4. What if I forget to carry Photo Identity card?
5. How to postpone/prepone journey?
6. How to change name of passenger?
7. Can partial cancellation be done?
8. Can I book break -journey ticket?
9. Can I book student/other concession ticket?

 
 
  1. What Document/I-Card required to book e-Ticket?
 
A.The user is not required to give any input of the photo identity card details of any of the passengers while booking the ticket. However he shall have to carry and show one of following identity card of any of the passengers in original while travelling.
The following photo identity cards are considered valid.
 
 
  • Passport.
  • Voter photo identity card issued by Election Commission of India.
  • Driving Licence issued by RTO
  • Pan Card issued by Income Tax Department.
  • Photo Identity card having serial number issued by Central / State Government.
  • Student Identity Card with photograph issued by recognized School/College for their students.
  • Nationalized Bank Passbook with photographs.
  • Credit Cards issued by Banks with laminated photograph.
  • Unique Identification Card "Aadhaar”, m-Aadhaar, e-Aadhaar.
  • Photo identity cards having serial number issued by public sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations.
  • Passenger showing the Aadhaar/Driving Licence from the “Issued Document” section by logging into his/her DigiLocker account considered as valid proof of identity (Documents uploaded by the user i.e. the document in “Uploaded Document” section will not be considered as a valid proof of identity).
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    2. How can I make payment to book e-ticket?
     
    A. All payment options have been grouped under specific categories (viz. Credit cards, Net banking, Wallets and Multiple payment service etc.) Select the desired Payment Option from the displayed Payment gateway menus. Click on "Make Payment" buttonfor redirection to selected Bank website.
     
     
     
     
     
      3. How can I cancel e-ticket and how will I get refund?
     
    A. E-Tickets (Reservations) can be cancelled only through IRCTC eTicketing website. To cancel your e-ticket log on to www.irctc.co.in and go to My Account=>My Transactions=>Booked ticket Historylink and select the ticket to be cancelled and then initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket. All cancellation and refunds are processed as per extant Railway Rules. For more details, Please click here
     
     
     
     
     
      4.What if I forget to carry Photo Identity card?
     
    A. One of the passenger booked on an E-ticket in a PNR is required to present any of the ten identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which the passenger will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Passport / Voter photo identity card issued by Election Commission of India / Driving Licence issued by RTO / Pan Card issued by Income Tax Department / Photo Identity card having serial number issued by Central / State Government / Student Identity Card with photograph issued by recognized School/College for their students / Nationalized Bank Passbook with photographs / Credit Cards issued by Banks with laminated photograph /Unique Identification Card "Aadhaar” / Photo identity cards having serial number issued by public sector Undertakings of State/Central Government, District Administrations, Municipal bodies and Panchayat Administrations.
     
     
     
     
     
      5. How to postpone/prepone journey?
     
    A.This can be done on line by cancelling the original ticket and booking a fresh ticket.
     
     
     
     
     
      6. How to change name of passenger?
     
    A. To know the procedure of changing the name of passenger click here .
     
     
     
     
     
      7. Can partial cancellation be done?
     
    A. Yes. Partial Cancellation can be done. User has to log on to www.irctc.co.in and go to My Account=>My Transactions=>Booked ticket Historylink and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled. All cancellation and refunds are processed as per extant Railway Rules. For more details, Please click here
     
     
     
     
     
      8. Can I book break -journey ticket?
     
    A.Presently this facility is not available for internet tickets
     
     
     
     
     
      9. Can I book student/other concession ticket?
     
    A. Student concession facility is not available for e-Ticket. However, Divyaang passengers having Photo Identity card issued by Railways can avail the concession on online e-Ticket booking through IRCTC. Similarly, Journalist passengers having Photo Identity card issued by Railways can avail the concession on online e-Ticket booking through IRCTC.