Frequently Asked Questions |
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1. What Document/I-Card required to book
e-Ticket? |
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A.The user is not required to give any input
of the photo identity card details of any of the passengers
while booking the ticket. However he shall have to carry and
show one of following identity card of any of the passengers
in original while travelling. The following photo identity
cards are considered valid. |
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- Passport.
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- Voter photo identity card issued by Election
Commission of India.
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- Driving Licence issued by RTO
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- Pan Card issued by Income Tax
Department.
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- Photo Identity card having serial number issued by
Central / State Government.
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- Student Identity Card with photograph issued by
recognized School/College for their
students.
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- Nationalized Bank Passbook with photographs.
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- Credit Cards issued by Banks with laminated
photograph.
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- Unique Identification Card "Aadhaar”, m-Aadhaar, e-Aadhaar.
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- Photo identity cards having serial number issued
by public sector Undertakings of State/Central
Government, District Administrations, Municipal bodies
and Panchayat Administrations.
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- Passenger showing the Aadhaar/Driving Licence from the “Issued Document” section by logging into his/her DigiLocker account considered as valid proof of identity (Documents uploaded by the user i.e. the document in “Uploaded Document” section will not be considered as a valid proof of identity).
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2. How can I make payment to book
e-ticket? |
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A. All payment options have been grouped under specific categories
(viz. Credit cards, Net banking, Wallets and Multiple payment service etc.)
Select the desired Payment Option from the displayed Payment gateway menus.
Click on "Make Payment" buttonfor redirection to selected Bank website.
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3. How can I cancel e-ticket and how will I
get refund? |
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A. E-Tickets (Reservations) can be cancelled only through IRCTC eTicketing website.
To cancel your e-ticket log on to www.irctc.co.in and go to My Account=>My Transactions=>Booked ticket Historylink
and select the ticket to be cancelled and then initiate the cancellation by selecting the passengers to be cancelled.
Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets.
If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip)
is printed separately as for the original ticket. All cancellation and refunds are processed as per extant Railway Rules.
For more details, Please click here |
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4.What if I forget to carry Photo Identity
card? |
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A. One of the passenger booked on an E-ticket
in a PNR is required to present any of the ten identity cards
noted below in original during the train journey and same will
be accepted as a proof of identity failing which the passenger
will be treated as travelling without ticket and shall be
dealt as per extant Railway Rules. Valid Ids:- Passport /
Voter photo identity card issued by Election Commission of
India / Driving Licence issued by RTO / Pan Card issued by
Income Tax Department / Photo Identity card having serial
number issued by Central / State Government / Student Identity
Card with photograph issued by recognized School/College for
their students / Nationalized Bank Passbook with photographs /
Credit Cards issued by Banks with laminated photograph /Unique
Identification Card "Aadhaar” / Photo identity cards having
serial number issued by public sector Undertakings of
State/Central Government, District Administrations, Municipal
bodies and Panchayat Administrations. |
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5. How to postpone/prepone journey? |
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A.This can be done on line by cancelling the
original ticket and booking a fresh ticket. |
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6. How to change name of passenger? |
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A. To know the procedure of changing the name
of passenger . |
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7. Can partial cancellation be done? |
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A. Yes. Partial Cancellation can be done. User has to log on to www.irctc.co.in and
go to My Account=>My Transactions=>Booked ticket Historylink and select the ticket to be cancelled
and can initiate cancellation by selecting the passengers to be cancelled.
All cancellation and refunds are processed as per extant Railway Rules.
For more details, Please click here
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8. Can I book break -journey ticket? |
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A.Presently this facility is not available for
internet tickets |
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9. Can I book student/other concession
ticket? |
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A. Student concession facility is not available for e-Ticket.
However, Divyaang passengers having Photo Identity card issued by Railways can
avail the concession on online e-Ticket booking through IRCTC.
Similarly, Journalist passengers having Photo Identity card issued by Railways
can avail the concession on online e-Ticket booking through IRCTC. |
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